Need some help with Connect2Cupid? Choose one of the main topics below for answers to the most frequently asked questions

Your Profile

How do I create a profile.

Your profile is made up of a number of different sections.  We hope that you will spend a little time and fill in as much as possible.  Try to provide an overview of who you are, your lifestyle and what you are looking for in a relationship.  Why wait?  Create your profile today.    

How do I update my Profile

To update your profile, simply go to my profile and pick the area you would like to update.  You can see how other people view your profile from this page too.

How do I upload a Picture

You can easily upload any digital picture in JPG format to Connect2Cupid. We check every picture before it is published and will not post pictures of children or pictures of clipart or screensavers.

Can I put up pictures that only my friends can see?

You can post up to four pictures with Connect2Cupid. The first one cannot be flagged for friends only, and should be a picture of you.

Pictures 2-4 can be flagged for friends only - and you chose who you list as a friend. You need to upload your picture first, then select 'for friends only' so that the words 'for friends only' appear under the heading for that picture.

How do I remove my Pictures?

If for some reason you want to remove your pictures simply replace them with a suitable alternative

How do I change My Pictures

You can change your pictures at any time by simply uploading new ones. At the moment this service is free, but we do process all pictures manually, so please do not treat the site as a free photo-album!!! If too many members change their pictures as the site grows we will introduce a charge, or allow pictures to be changed once per renewal!!!!

Once you have updated new pictures please make sure you clear your computer's cache. Otherwise, you may find that your old photographs are displayed...even though the rest of DEF members are seeing the new pictures you have loaded. This can be done in IE from the Tools -> Internet Options -> Delete Temporary Files.

It normally takes about a day to process your pictures. We will mail you to let you know that we have received them and then again once they are loaded.

What if I do not have a digital image?

Not everyone has a scanner or digital camera, so if this is you, and you do not have a digital image, you can post us a picture. We will scan it in and upload it for you. Send your pictures to

EasyDate Ltd (CUPID)
23 Manor Place
Edinburgh
EH3 7DX
UK

Make sure you put your screen name on them, and if you send more than one, add which position you want to show them in (ie:1 - 4). If you want them back, please enclose a stamped addressed envelope.

Activity

What is Activity?

In the activity section, you can see who has been checking out your details. You might want to mail them back if you like the look of them. You can also see who has tried to chat with you, perhaps while you were away from your computer.

A red asterisk indicates the last activity between you and the other person.

Chatting

What is chatting?

chatting is one of the easiest ways to get to know anyone else who is online. Simply click on the 'chatting' link from search or from their profile and you can send them an instant message.

Why don't my 'chats' arrive immediately?

We recognise that it is important to allow the person you are trying to chat with enough time to finish what they are doing. So, depending on what they are already doing, your chat message might take a little longer to arrive. A good example is a new member completing their profile. If you spot someone new, we do encourage you to chat with them... but remember they might be trying to think about what to put into their profile... so, we allow a little longer before a chat is delivered.

What is the 'tinkerbell' noise?

There is a sound alert for a chat. You can switch it off using your computer's own sound settings. I.E. Turn the volume down on your computer.

How can I see who is chatting with me?

You can look at the profile of anyone who is chatting with you by clicking on the photo to browse their profile.

How can I stop someone chatting with me?

If you do not want to chat to an individual for any reason, you can block that person for as long as you want. You will then be invisible to them. To block someone, simply go to their profile and click on the block button.

To check who you have blocked go to 'My Profile' and 'Blocked'. You can see a list of who is blocked and can 'unblock' them.

Mail

How do I send Mail to someone?

Our mail service is completely confidential and discreet. You simply click on the 'mail' link from search or from the profile of the person you want to contact and then write and send!

Once you have sent a mail, a copy will be put in your 'sent mail' folder, so that you can see who you have written to.

I have sent mail and not had any reply

We cannot control whether another member writes back to you or not. We do hope that all our members are polite enough to say 'thanks but no thanks' if they are not interested.

Can I send attachments?

No, we do not allow attachments

Can I send mail to an external email address?

No, you can only send mail to other members of Connect2Cupid, using their screen name. If you try to send mail to an external email address it will simply disappear!

Find Someone

Why do I get no results when I use search?

Search is based on what people enter into their own profiles. So, if you select a lot of criteria, you will only get results from people who have filled in all that information.

So...you may need to leave some sections completely blank...if something is not important to you, don't tick any boxes in that section at all - that way you will get people who simply haven't filled in that part of their profile yet.

You can change the settings as much as you want. The best way to set up the right criteria for you is to start by only including the things that are absolutely essential...then add 'nice to haves' until you get a list of members that is about right for you!

How can I find members who live near me

Make sure you have filled in your own postcode on the basic profile screen. This is never displayed to any members, but is used to 'power' our location tool.

Then in search you will be able to look for other people who live within 10, 25, 50 or a hundred miles of you.

Remember, if they haven't put in their own postcode, we can't tell where they live so you won't be able to find them!

How can I find members who have joined recently and/or have visited the site recently

You can select people who have joined recently using the appropriate button on the site. Whatever search you use, the results will be returned to you in the order of 'people who most recently visited the site'.

Why do I see both men and women when I search to see who is online?

Unlike other dating sites, we recognise that many of our members like to chat to other members of the same sex.

You can carry out an online search using search and selecting only members who are online to restrict the listing to members of the opposite sex if you prefer.

My Account

How can I pay for membership?

Just click Payments to go to the payment page. This will show you what services we have on offer, and any special pricing we may have.

We use Netbanx to provide a secure payment process and accept all credit and debit cards except Visa Electron. We do not hold any card details on our servers, which ensures maximum safety for your details. You can also pay by check or postal order. The address to send these to can be found from the payments page.

Using this service also means that the reference on your credit card statement is clear but non descript.

What are the prices and subscription plans you offer?

We offer the following payment plans:

Just Compare us with other Adult Dating Sites and you'll see we offer exceptional value.

What happens after I pay?

Once you have paid, your account is immediately activated, and your period of subscription starts. (for cheque or postal order payments this is usually on the next working day) If paying by NetBanx, you will receive an email notifying you of your payment. This acts as your payment receipt and the Reference on it should be used if you need to contact us for any reason.
Your ability to have full access to the site is confirmation from us that we have actioned your payment.

How do I renew my membership?

We operate a repeat billing policy.

This means that once your initial membership period has expired, for your convenience, your membership will automatically be renewed at the same rate that you signed up for. that means even if our prices rise, your renewal costs are fixed at your signup price.

Rebilling will occur only when your current payment period expires and not before. However, the bank prepares the payment file 3 working days before that date, so if you do not want to continue to use the site you will need to cancel your repeat billing with us at least 3 days before the collection date.

We use Netbanx to provide a secure payment process and accept all credit and debit cards except Visa Electron. We do not hold any card details on our servers, which ensures maximum safety for your details.

You can also pay by cheque or postal order. Further information is available from the payment screen.

How do I see how long my membership has to run?

In the my account section, under 'My Profile' you can view your current status and when your membership expires

How do I cancel my membership?

Just click Remove Me to go to the My Account section of 'My Account'. From here you can remove your own account, and it is effective immediately.

Under our terms and conditions we do not refund membership fees.

Can I control the mail that Connect2Cupid sends to me

Yes.  You can select the mails that you receivce form Connect2Cupid from within the my account section, under 'My Profile'.

How do I change my email address?

Under our terms and conditions, you must provide us with a valid email address in order to use Connect2Cupid. You can change this yourself instantly - click Change Email to go to My Account.